the Rich Experience of ENGAGEMENT

IF A TREE FALLS IN THE FOREST DOES IT MAKE A SOUND?

The answer is both simple and complicated.  Of course it makes a sound but if nobody is there to listen or moreover is there and NOT LISTENING then there is no sound.  Point here being that at all times during your On Hold Program there must be a “continuity of engagement”. This means simply that what might attract someone’s interest at one point may not work at another.  And, this collective strategy must achieve a very simple goal…to stay ON HOLD. So many ON HOLD programs pretend to actually achieve this goal…while precious few really do.  Why?

Well, they seem to get very “happy” with fancy music and clever copy but all too soon forget that the simple goal is to keep the caller listening.  We do that in ways that other programs have not even begun to consider.  You will discover this soon.  Quite the story.  Now please tell me how this is really affordable.

Do not hesitate

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